About Gift cards

  • All Gift cards are sold as unique digital codes. We don’t create or ship physical gift cards.

  • At checkout, a gift card’s value is subtracted from the order total. This includes taxes and shipping.

  • Gift cards never expire.

Do I receive a physical/plastic gift cards?

No. Gift cards are only available through the website as an email.

How do I redeem a gift card?

After the recipient receives their gift card, they can redeem it by entering the gift card code at checkout. They can apply the gift card to any physical, digital, or service product. Customers can't use gift cards to buy subscription services.

Do gift cards cover taxes and shipping?

Yes.

Is tax charged on gift card purchases?

Purchasing a gift card isn't subject to tax.

Will my gift card expire?

No. Gift cards never expire.

Can I split an order between a gift card and a credit card?

Yes. If your order total exceeds the value remaining on their gift card, you can pay the balance using standard payment methods.

Can I use more than one gift card on an order?

Yes. You can apply multiple gift cards to an order.

Can I use less than the full value of my gift card?

When using a gift card, the full value of the gift card is always applied. It's not possible to partially redeem a gift card unless the order total is less than the gift card balance.

Do sale pricing and discounts apply to purchasing gift cards?

No. Sales pricing and discount codes can’t be applied to purchasing a gift card. However, these discounts apply to orders made using a gift card.

Can I get a refund if I wish to cancel my gift card?

Yes. You can have your gift card purchase cancelled and refunded. This will be refunded to the same details used to purchase the gift card. However partially used gift cards can't be refunded.

Can I refund purchases made with a gift card?

Yes. Refunding a purchase made with a gift card adds the refunded amount to the gift card's balance.

Can customers buy multiple gift cards in one order? Or purchase a gift card with other products?

No. When purchasing a gift card, you will go directly to checkout after clicking Purchase. You can repeat the process to purchase additional cards. When purchasing a product you may use more than one gift card.

Can I duplicate a gift card?

No. It's not possible to duplicate a gift card.

What products can I use a gift card to buy?

Gift cards can be used for any order of physical, digital, or service products, and memberships to member areas with one-time membership fees. Gift cards can't be used for subscription products or member areas with recurring membership fees.

Can customers use gift cards in store?

No. Gift cards can’t currently be used in store.

How do I check my balance?

You will receive an initial email with the gift card balance. After entering the gift card code at checkout, the remaining balance appears.

What do I do if I lose my gift card code?

We can resend the gift card email notification.

Can I top up my gift card?

It's not possible to add value to a gift card after it's sold.

Can I set a specific time to send the email to the recipient of my gift card purchase?

No. If you would like to send the email to the recipient later you should select the Email to You delivery option at checkout. Once you receive the email you can then forward the email at the desired time.

If you have any other questions please get in touch with us.

*The use of the words ‘E-gift card’ or ‘gift card’ have the same meaning in our t&c’s and faqs