Delivery & Returns

We want buying art online to feel as straightforward and reassuring as possible. If you have any questions about an artwork, delivery, scale or placement before purchasing, please get in touch. We are always happy to help.

Delivery

Highgate Contemporary Art delivers throughout the UK and internationally.

Delivery costs are calculated and added at checkout. Costs vary depending on the size of the artwork and the delivery destination.

All artworks are carefully packed for transport and sent using an appropriate delivery service.

If you would like a delivery quote or have any questions about shipping before purchasing, please get in touch.

Viewings can also be arranged by appointment at our North London studio.

International Delivery

We ship artworks internationally.

Please be aware that international orders may be subject to local import duties, taxes or customs charges when entering the destination country. These charges are not included in the artwork or delivery price and are the responsibility of the purchaser.

We recommend checking any applicable import charges in your country before placing an order.

If you would like to discuss international delivery before purchasing, please get in touch.

Returns

We hope you will love your artwork, but we understand that buying art online is a personal decision.

For artwork purchased online, you may notify us that you wish to return the work within 14 days of receiving it, for any reason.

Please contact us before returning an artwork so that we can advise on the safest way to return it.

UK Returns

For UK orders, Highgate Contemporary Art will normally arrange and cover the cost of returning the artwork.

International Returns

For international orders, the purchaser is responsible for arranging and paying for the safe return of the artwork to Highgate Contemporary Art.

We strongly recommend using an appropriate tracked and insured service.

For all returns, the artwork should be returned in the same condition in which it was received and carefully repackaged using the original packaging wherever possible.

Once the artwork has been safely returned and inspected, we will arrange your refund.

Where you exercise your statutory right to cancel an online order, we will refund the price paid for the artwork together with the applicable standard outbound delivery charge. If you selected a more expensive delivery option than our standard service, any additional delivery cost may not be refundable.

Damaged or Faulty Artwork

Every artwork is carefully checked before dispatch.

If your artwork arrives damaged, or you believe there is a problem with your order, please contact us as soon as possible and include photographs of the artwork and packaging where appropriate.

We will work with you to resolve the issue.

Commissions & Bespoke Artwork

Works commissioned or created specifically to your requirements are made especially for you and cannot normally be returned or cancelled simply because you change your mind.

This does not affect your rights where an artwork is faulty, damaged or not as described.

Questions?

If you have any questions about delivery or returns before purchasing, please get in touch.

We are also happy to provide additional images and videos, create a complimentary room mock-up, advise on scale and placement, or arrange a viewing at our North London studio.